Cancellation Policy/Terms and Conditions

Cancellation Policy

If you have any questions or concerns at any time about our cancellation policy or the use of your personal information, please contact us.

Appointment Cancellation

When you book your appointment, you are holding space on our calendar that is no longer available to our other customers. In order to be respectful to other customers, please email Curly Cuts at [email protected] as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you email or call at least 12 hours in advance. For first-time customers, we require a minimum of 24 hours’ notice for the cancellation of bookings. Appointments are in high demand, and your advanced notice will allow another customer access to that appointment time.

Please make sure to provide accurate phone numbers and email addresses. We may request confirmation of your appointment with a simple yes or no response prior to your booking via text message, email, or phone call. If we do not receive a response after several attempts to contact you, your booking will be cancelled. Please ensure you have entered a correct mobile number and email.

Alterations to services booked in

When you book a service, you take a time slot with our stylists. If you change your mind and do not want the full service you have booked, we require 12 hours’ notice of a change to your booking or you may be charged the price for the service you booked.

How to Cancel Your Appointment

If you need to cancel your appointment, please email us at [email protected] or respond to the reminder text with your name and booking details. We will confirm your cancellation via return email or text. If you do not receive a confirmation from us, your booking has not been cancelled. It is your responsibility to ensure you have used the correct email or phone number when cancelling a booking.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 12 hours before the appointed time or less than 24 hours notice for first time customers. A no-show is when a client misses an appointment without cancelling. In either case, we will charge you the full amount of the missed appointment fee that you have booked.

At Curly Cuts, we treat no-shows and very last-minute cancellations with utmost seriousness. Fake bookings may incur charges and, if necessary, will be pursued by our debt collection agency.

If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply.

The waiver of any cancelation fees are made at managements discretion.

Frequent no-shows or last-minute cancellations may result in restrictions on future bookings. Management reserves the right to refuse boooking or require prepayment for your next appointment as necessary.

Price Increases

We reserve the right to implement price increases at any time. These adjustments may be necessary due to various factors such as increased costs of products and services, changes in market conditions, or other operational requirements. While we strive to provide advance notice of any price changes, they may occur without prior warning. By booking our services, you acknowledge and accept that the prices at the time of your booking may be subject to change.

Booking Adjustments

Please note that we may occasionally need to make adjustments to your online bookings to accommodate staff breaks. Appointments that are not booked on the hour or are booked in 15-minute slots will not be accepted and will be subject to adjustment. In the event of staff sickness or staff roster changes, we may need to adjust your booking. If this occurs, we will make every effort to offer you the closest available appointment. We appreciate your understanding and cooperation in these situations.

Refill/Product Loyalty Card Terms and Conditions

*Customers must present their loyalty card at the time of purchase to receive stamps. 1 stamp for every $30 spent on haircare refills or products only in 1 transaction purchased in-store at Curly Cuts. Stamps are only valid if marked with the official Curly Cuts stamp. Once you have 10 stamps, you get 1 free 450ml refill. The free refill is limited to 450ml or less of Clever Curl Or EverEscents refill product. The free 450ml refill is not a refill packet . To redeem the free 450ml off, you must bring in your own empty Clever Curl or EverEscents bottle for the free refill to put into. Customers must present a fully stamped loyalty card to redeem their free refill. The free refill must be redeemed in-store at Curly Cuts. Offer is not valid with other discounts or offers. Stamps cannot be exchanged for cash or products. Lost or stolen loyalty cards will not be replaced. Curly Cuts reserves the right to modify or terminate the loyalty program or any terms and conditions without prior notice. Any misuse of the program, including but not limited to falsifying stamps or selling loyalty cards, may result in the termination of the customer’s participation in the loyalty program. 

The new loyalty system replaces the “10th refill is free” offer. You may transfer to the new system, receiving one stamp for every $30 collected in loyalty cards from the old offer, and these cards will be voided. If you do not wish to transfer to the new system, we will continue honouring the old loyalty system until you have collected nine cards and redeemed them. Please note that this offer is not valid on hair services, and hair services do not earn stamps. If you have any questions regarding the offer, please get in touch with us at [email protected].