Appointment Cancellation
When you book your appointment, you are holding space on our calendar that is no longer available to our other customers. In order to be respectful to other customers, please email Curly Cuts at [email protected] as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you email [email protected] at least 48 hours in advance.
Please note that all bookings are subject to acceptance, and new bookings may be subject to cancellation if payment or payment information is not received within the specified timeframe.
Please make sure to provide accurate phone numbers and email addresses.
All bookings are subject to acceptance.
First-Time Bookings
Due to an increase in fake online bookings, pre-payment of the total booking amount is now required for all first-time customers. Full payment of the booking must be made within 24 hours of booking.
First-Time Bookings
• Payment is required at the time of booking and is payable immediately upon receipt of your invoice which we will email to you shortly after you book .
• Invoices are issued via PayPal and are quick and easy to pay. They can be paid securely using PayPal or a credit/debit card, and you do not need a PayPal account — simply enter your card details to complete payment.
• If you prefer not to pay via invoice , please let us know so we can make alternative payment arrangements. For security reasons we dont take over the phone payments.
• Returning clients are not required to pre-pay this is just for new clients on their first booking.
Payment must be made within 24 hours of the invoice being issued. For last-minute bookings, payment is required as stated on the invoice. If payment or required details are not received with in 24 hours of us contacting you after booking in , the booking will be automatically cancelled.
Thank you for your understanding. These measures are in place to protect our small business from late cancellations and no-shows.
How to Cancel Your Appointment
If you need to cancel your appointment, please email us at [email protected] or respond to the reminder text with your name and booking details. We will confirm your cancellation via return email or text. If you do not receive a confirmation from us, your booking has not been cancelled. It is your responsibility to ensure you have used the correct email or phone number when cancelling a booking.
Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than 48 hours before the appointed time or cancelled less than 72 hours for first time bookings. A no-show is when a client misses an appointment without cancelling. In either case, we will charge you the full amount of the missed appointment fee that you have booked.
At Curly Cuts, we treat no-shows and very last-minute cancellations with utmost seriousness. Fake bookings may incur charges and, if necessary, will be pursued by our debt collection agency. The cancellation fee is the full price of the service that you have booked in for. When you hold a spot, it means someone else misses out on booking that time.
If you are more than 10 minutes late for your service, we will not be able to accommodate you. In this case, the same cancellation fee will apply.
The waiver of any cancelation fees are made at managements discretion.
Frequent no-shows or last-minute cancellations may result in restrictions on future bookings. Management reserves the right to refuse boooking or require prepayment for your next appointment as necessary.
Price Increases
We reserve the right to implement price increases at any time. These adjustments may be necessary due to various factors such as increased costs of products and services, changes in market conditions, or other operational requirements. While we strive to provide advance notice of any price changes, they may occur without prior warning. By booking our services, you acknowledge and accept that the prices at the time of your booking may be subject to change.
Booking Adjustments
Please note that we may occasionally need to make adjustments to your online bookings. In the event of sickness or roster changes, we may need to adjust your booking. If this occurs, we will make every effort to offer you the closest available appointment. We appreciate your understanding and cooperation in these situations.
Please note: During your appointment, we may need to briefly assist retail customers. We appreciate your understanding.
Cancellation Policy Updates
We reserve the right to update or amend our cancellation policy at any time without prior notice. It is your responsibility to review the cancellation policy regularly to ensure you are aware of any changes. The most current version of the policy will always be available on our website, and by booking an appointment, you agree to comply with the terms in place at the time of your appointment.
Booking Correctly Online
Please ensure you fully complete your booking online. A fully completed booking is confirmed once you receive a booking confirmation via text or email, detailing the specific date and time of your appointment and that your booking has been acccepted. We encourage you to read and review this confirmation carefully to ensure all details are correct. If you do not receive a confirmation then you have not completed a booking and do not have a booking with us. Please also check your spam folder or contact us for assistance.
Please ensure that all booking details are accurate and that the booking process is fully completed. A booking is only confirmed when you receive a text or email specifying the booking appointment time and date and that the booking is accepted. If you have not received such a confirmation, it indicates that the booking process was not completed, and you do not have a booking. We cannot be held accountable for errors or incomplete bookings.
Additional Terms
If you book a Curly Cut Refresh and Air Dry service or Curly Cut Refresh and Dry Service at Curly Cuts, please note the following conditions:
By proceeding with your booking, you acknowledge and accept these conditions as part of our service terms.
If your hair takes significantly longer than the allocated time (for example, due to a restyle, extra-thick hair, or complex drying needs), we may change this to a Dry Refresh instead of a wet refresh or only or a partial dry instead of a full dry session to fit with the time allocated for the booking.
Curly Cuts also operates as a retail salon, which means that during your appointment, we may briefly pause to serve retail customers in-store.
Traditional Cutting Requests Cannot Be Accepted
We only offer our specialised curl-by-curl cutting service, which is not suitable for very short hair. This method is also not suitable for almost straight hair, as they require traditional dry cutting techniques. Bookings requesting traditional hairdressing cutting methods cannot be accommodated. Traditional hairdressing services are not included in our service offerings at Curly Cuts. We intentail focus our limited cutting availability solely on our specialised curl-by-curl cutting, which requires a different approach, time structure, and expertise.
Curly Cuts Refill Loyalty Program – Terms & Conditions
Our loyalty program is designed to reward genuine customer purchases and your loyalty back to our business. If we reasonably believe multiple cards are being combined, shared between customers, or otherwise misused to gain additional stamps, the card may not be accepted and rewards may be forfeited.
- Customers must present their loyalty card at the time of purchase to receive stamps. Stamps cannot be added retrospectively.
- Customers will receive 1 stamp for every $30 spent in a single transaction on eligible haircare refills or retail haircare products purchased in-store at Curly Cuts.
- Only official Curly Cuts stamps are valid. Once 10 stamps have been collected, the card may be redeemed for 1 free 450ml refill. To redeem a free refill, all 10 stamp spaces, including the final “Free Refill” box, must contain official Curly Cuts stamps. Cards with missing, altered, incomplete, duplicated, or unstamped final spaces will not be accepted.
- The free refill is limited to a maximum of 450ml of Clever Curl or EverEscents refill product. The reward does not include refill pouches, retail bottles, accessories, or any other products.
- To redeem the free refill, customers must bring their own empty Clever Curl or EverEscents bottle. The free refill must be dispensed into the customer’s bottle at the time of redemption.
- The loyalty reward must be redeemed in-store at Curly Cuts. It cannot be redeemed online, exchanged for cash, credit, gift vouchers, or other products.
- Customers must physically present the original loyalty card with all 10 stamps completed to redeem the offer. Photos, photocopies, screenshots, digital copies, damaged copies, or reproductions of loyalty cards will not be accepted.
- Once redeemed, the loyalty card will be collected and destroyed by Curly Cuts.
- Loyalty cards are non-transferable and have no cash value.
- Stamps cannot be transferred, combined, exchanged, sold, gifted, or moved between loyalty cards, promotions, or customers.
- Each loyalty card is issued to one customer only. Using another person’s loyalty card, sharing cards, or combining stamps from multiple cards to obtain a reward is strictly prohibited and may result in cancellation of the loyalty card and forfeiture of all accumulated stamps.
- All stamps must remain in their original condition and be clearly identifiable. Smudged, altered, duplicated, transferred, photocopied, forged, tampered with, or otherwise damaged stamps will not be accepted or honoured.
- Lost, stolen, damaged, or destroyed loyalty cards will not be replaced.
- Curly Cuts and Natural Eclipse reserve the right to refuse any loyalty card where fraud, tampering, misuse, or suspected abuse of the loyalty program has occurred.
- This offer cannot be used in conjunction with any other discount, promotion, voucher, or special offer unless otherwise stated.
- Maximum of one loyalty card per customer at any given time.
- Curly Cuts and Natural Eclipse reserve the right to amend, suspend, replace, discontinue, or terminate the loyalty program and these Terms & Conditions at any time without notice.
- Participation in this loyalty program constitutes acceptance of these Terms & Conditions.
This offer is only valid with in store purchases at Curly Cuts and is not valid for online purchases at Naturaleclipse.com.au.
Loyalty Program Update
Our previous loyalty card program for cards issued prior has now been retired and replaced by our current rewards program.
As these cards were issued under a promotion that concluded several years ago, they are no longer valid within our current rewards system. To provide customers with a final opportunity to redeem any remaining cards, we will honour legacy loyalty cards until 30/6/2026.
After this date, all legacy loyalty cards will be deemed expired and will not be accepted under any circumstances.
Thank you for your understanding and continued support.
We appreciate your understanding and thank you for supporting our Canberra-owned small business.